Here are some things you'll need to know before booking your move. 

Pool tables, pianos, treadmills, free weights, ellipticals, riding lawn mowers, safes, gun safes, hot tubs, motorcycles, and other items that may be subject to a “specialty item fee”. 

Tru Moving asks that walk ways must be cleared of any snow, ice, water, mud, in order for our crews to provide any and all services. The crew is able to assist with snow and ice removal at additional cost. In case of a snow or ice storm, jobs might be cancelled to avoid bodily injury or equipment damage depending on severity or conditions. Jobs will be rescheduled beginning the first available date after the storm or as our schedule allows. This is a rare occurrence. 

We do give our customers an estimated time of arrival. Typically a 2 hour window. Once the men are finished with the job they are on, they will give a courtesy call to inform you they are on the way. We do try and hold true to our 2 hour window but do ask for your patience as sometimes the first move can be bigger or smaller than described, traffic or weather. 

Simple. If you request a small 1 bedroom move. You will get the appropriate truck for that request. It is important to be forthcoming of your move in its entirety. There is never any guarantee that all of your items will fit into one load. With this being said, when you schedule your move please give a detailed list of items needing moved in the comments section, thank you!

It is vital that you are transparent when describing the details of your move. Our estimates are on time, if the move ends up taking less time than expected, we will charge you less, however, if the move takes longer you will be charged more. Furthermore, all our moves are billed at a 2 hour minimum. 

14 days prior to appointment for full reimbursement of cancellation fee.

 We accept all forms of credit or debit cards. We also accept payments in cash and online at our booking page.

There is a possibility for additional charges for transportation of items not included in the original estimate. Any extra services provided that we're not specified in the original estimate will be subject to these charges. With this being said, please be detailed with the initial estimate. 

Items over 200 lbs pounds such as safes and pianos have additional charges as well. 

 Please understand that we assume no liability in regards to items like documents, medicine, priceless items, jewelry, and currency.

 We will not be responsible or liable for any firearms. Please remove any firearms prior to your move.

At Tru Moving, we are happy to help you pack any liquids, however, we can not move or transport them, thank you for understanding. 

There will be a $2k fee for bed bug truck fumigation. (Additional fees might be assessed if another person’s items are contaminated). No exceptions. We cannot take contaminated items in our truck as we move several people daily and cannot contaminate others belongings.

Time for all our moves start when our trucks leave the garage and stops when they return. With this being said, from our location, most times we can be at the move site with in a 1/2 hour if it is in the Denver metro area. However, please understand that if you are outside of the Denver area additional travel charges may apply. 

These items are extremely susceptible to damage during the move. With this being said, we require all TVs being moved to either be packaged in their original boxes or properly packed in crates. We will not move these items if they are not packed correctly. We can pack these for you, but it will require an additional packing charge.

We encourage all our clients to allow us to professional package all their items. If interested, please feel free to bring it up with one of our employees! After you let us pack you, you'll never want to do it yourself again!

Please make sure that you contact your landlord or building management if your building or home has an elevator. Also please account for any additional time that an elevator may cause. 

Before every move, our movers will do a walk through with the client to discuss any damages that are already present to the items being moved. If you decide not to use our protective services, as well as sign a release of liability, Tru Moving WILL NOT be held liable/cover/reimburse you for any damage that may occur. Our movers are always striving to provide the best service possible, with this being said, unfortunately, damages still do happen from time to time. If this occurs please notify your moving crew right away. If you find damages after the move, please notify us with in 48 hours. No damages charges will be honored unless the bill is paid in full.

Damages caused while loading or unloading your truck or storage unit: Tru Moving Is only responsible for items in our immediate care, custody, and control.

Tru Moving. reserves the right to repair any damaged item before you have it repaired or replaced. In case you choose to repair or replace the damaged item before Tru Moving. has been given an opportunity to do so, the company will be only liable to $.60 per pound per article as stated by law.

If your move requires appliances being moved, please have them fully prepared to be moved. What we mean by this is sometimes things like refrigerators need to be dissembled to fit through narrow doorways and openings. We are happy to assist but will not disconnect or reconnect appliances if the proper connections are not in place. We will also not replace electrical cords for appliances. Also, we will not remove the door from refrigerators that water or other connections. 

Finally, we do not assume responsibility for any appliances Even though we have no problem helping you unhook and reattach your washer we are in no circumstance responsible for any type of water leak or water damage what so ever. It is the customers responsibility to make sure the water line is properly attached and the washer is in working condition before job is finished

Sometimes situations arise where it is simply not possible to place an item in a location without the threat of damage. In these situations our crew will present you with a release form stating that you are responsible for any ensuing damage that may occur. Tru Moving will not move these items to these locations unless the form has been signed.

 We reserve the right not to service you under conditions that, at our sole discretion, we consider dangerous, unsanitary, or abusive. In the event we exercise this right, we will not be liable to you or any other entity for direct or consequential damages.

It is customary in the moving industry, however, it is not mandatory. If you feel like our crew did a great job and you would like to tip them, please feel free to do so. You can either give the tip to the crew lead and it will be equally distributed, or you can certainly tip each member individually. Thank you!